At Zaiqa Khas, customer satisfaction is our priority. This Refund & Returns Policy is designed to ensure a smooth, fair, and hassle-free experience for all our valued customers.

1. Eligibility for Returns

You may return products if:

• You received the wrong product.
• The product was damaged or defective upon delivery.
• The product has expired or is unfit for consumption.

⚠️ Non-Returnable Products: Due to the nature of food items (Desi Ghee, Oatmeal, Pickles), products that have been opened or used are not eligible for returns.

2. Refund Process

• Refunds will only be issued once the returned item is inspected and approved.
• Refunds will be made via the original payment method or through bank transfer / mobile wallet within 7–10 working days.
• In case of Cash on Delivery orders, refunds will be processed via bank transfer or mobile wallet.

3. Return Process

To initiate a return:

• Contact us at info@zaiqakhas.com or call +92 334 9691 779 within 48 hours of delivery.
• Provide your order number, reason for return, and supporting photos (if applicable).
• Our team will guide you through the pickup or return shipping process.

4. Shipping Costs

• If the error is on our side (wrong, damaged, or expired product), we will bear the return shipping cost.
• If the customer changes their mind, return shipping costs must be borne by the customer (if accepted at all).

5. Contact Us

For refunds or returns, please contact:

📧 Email: info@zaiqakhas.com
📞 Phone: +92 334 9691 779
🏠 Address: 192/ A, Fateh Sher Colony, 57000, Sahiwal, Punjab, Pakistan.